FAQ
WHAT IS YOUR SHIPPING TURNAROUND?
DO YOU SHIP INTERNATIONALLY?
DO YOU ACCEPT RETURNS?
HOW CAN I GET IN CONTACT WITH YOU?
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
ARE CHANGES ABLE TO BE MADE ONCE MY ORDER IS PLACED?
HOW CAN I TRACK MY ORDER?
- Your order will usually ship with 2-3 business days after the time your order is placed on our website. Please allow processing times of 5-7 business days with the exception of Saturdays, Sundays, and holidays. No cancellations or modifications are allowed on your order once a confirmation email has been sent out. If your order does not ship within the time frame, customer service will notify you via email explaining the delay.
- Upon delivery, you have a 48-hour window to notify us of any product errors. UNDER NO CIRCUMSTANCES ARE REFUNDS, EXCHANGES, OR CREDIT GIVEN ON SHIPPED PRODUCTS DUE TO THE PRODUCTS BEING CONSIDERED FOOD.
DO YOU SHIP INTERNATIONALLY?
- No, we do not offer international shipping at this time.
DO YOU ACCEPT RETURNS?
- Due to the sanitary aspect of our products, we do not accept returns. If for any reason you are dissatisfied with your order, please write us using the contact form so that we may best solve the issue.
HOW CAN I GET IN CONTACT WITH YOU?
- We encourage our customers to contact us via email as it relates to any issue, concern, and or questions they may have. Once we have received your email, we strive to respond within 24 to 48 hours.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
- Our products have a shelf life of six months to a year.
ARE CHANGES ABLE TO BE MADE ONCE MY ORDER IS PLACED?
- Please contact us via email at info@motherlandsremedy.com within 24 hours after placing your order if changes need to be made.
HOW CAN I TRACK MY ORDER?
- You will receive an email with tracking information as soon as your order ships. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door. The local carrier will be provided with the details of your tracking information. Always make sure that your email and all other information are entered correctly.
